Join the IncStores Team
IncStores is a leader in the flooring industry and a growing company that fosters a creative, collaborative environment. We like to work hard and have fun doing it! From weekly company breakfasts to movie theater trips, we’re always looking for ways to build a strong community.
Does this sound like the place for you? Apply today to join our team!
Does this sound like the place for you? Apply today to join our team!
Current Job Openings
E-commerce Assistant Category Manager
Department: Assistant Product Category Manager
Location: Phoenix, AZ
Type: Full Time
Preferred Experience: 1 Year Experience
About the Position
Be a part of one of the fastest-growing flooring stores on the internet at IncStores. This fun, quick-paced company is looking for energetic, self-motivated individuals that will help us add more wonderful products to our sites. Product Category Managers at IncStores help drive business to our company through the products sold on our sites.
Category Managers work closely with supporting departments to help maximize revenue growth and customer experience. Responsibilities of Category Managers include: developing relationships with vendors, going after products and brands, ensuring the accuracy of product listings, and helping to promote new and existing products. Growth potential in our Category Management department is limitless, with opportunities to become a Category Manager, Category Manager Director, or whatever position we create next.
Be a part of one of the fastest-growing flooring stores on the internet at IncStores. This fun, quick-paced company is looking for energetic, self-motivated individuals that will help us add more wonderful products to our sites. Product Category Managers at IncStores help drive business to our company through the products sold on our sites.
Category Managers work closely with supporting departments to help maximize revenue growth and customer experience. Responsibilities of Category Managers include: developing relationships with vendors, going after products and brands, ensuring the accuracy of product listings, and helping to promote new and existing products. Growth potential in our Category Management department is limitless, with opportunities to become a Category Manager, Category Manager Director, or whatever position we create next.
About IncStores.com
IncStores.com is a leading e-commerce company committed to becoming the most loved and trusted marketplace on the web by offering you an unsurpassed shopping experience, rapid delivery, and tremendous customer experience.
Founded in 2007, IncStores.com has products featured on ABC’s Extreme Makeover: Home Edition, NBC’s The Biggest Loser, and many more, with tens of thousands of satisfied customers. We are looking for the right person to work with IncStores.com’s industry-leading flooring sites. We are a small- to medium-size company growing leaps and bounds. We understand that paying competitive wages and offering benefits which include 401K plans is an integral part of finding the right partners and leaders to join our highly successful team.
IncStores.com is a leading e-commerce company committed to becoming the most loved and trusted marketplace on the web by offering you an unsurpassed shopping experience, rapid delivery, and tremendous customer experience.
Founded in 2007, IncStores.com has products featured on ABC’s Extreme Makeover: Home Edition, NBC’s The Biggest Loser, and many more, with tens of thousands of satisfied customers. We are looking for the right person to work with IncStores.com’s industry-leading flooring sites. We are a small- to medium-size company growing leaps and bounds. We understand that paying competitive wages and offering benefits which include 401K plans is an integral part of finding the right partners and leaders to join our highly successful team.
Responsibilities
- Create thorough, accurate, and customer-friendly descriptions of our products and brands
- Research suppliers to determine which options fit company pricing and quality objectives
- Advise the Senior Category Manager on how to price products based on the purchase price and market trends
- Ensure assortment accuracy by working with the Product Category Director and vendors to obtain new product information (price and availability updates, discontinued items, etc.) and updating the site
- Assist Category Managers and Director with writing purchase orders, buying merchandise, and managing inventory
- Monitor competitor and non-competitor websites for industry trends and identify new UI development opportunities
- Parse and extract information and images from our vendor catalogs/files/websites
- Enter data into our proprietary tools (Admin, CMS, etc.)
- Identify and share opportunities for content improvements across the organization
- Maintain content and merchandising for all brands and product category pages
- Collaborate with the marketing team, content team, design team, and other internal teams to optimize site merchandising
- Make recommendations to increase revenue
- Communicate with various departments and help with special projects
Ideal Qualifications
- Outstanding analytic and problem-solving abilities
- Excellent computer skills – particularly MS Excel / Google Platform
- Attention to detail and results-oriented
- Strong organizational skills
- Capable of multi-tasking across multiple software applications and projects
- Understanding of e-commerce and online shopping experience
- Bachelor’s Degree preferred or equivalent work experience
- Resourceful, ambitious, and self-driven with a strong work ethic
- Excellent communicator with good verbal and written skills
- Comfortable in a dynamic, growing company environment
- Google Analytics/SEO knowledge is a plus
- Previous flooring experience a plus
Compensation and Benefits
In addition to being part of a growing company and having many growth opportunities IncStores.com offers a competitive salary, Bonus Program, Medical, Dental, Vision, EAP, Voluntary Benefits programs, 401k w/ Matching, Paid Vacation, Sick Paid Time Off
In addition to being part of a growing company and having many growth opportunities IncStores.com offers a competitive salary, Bonus Program, Medical, Dental, Vision, EAP, Voluntary Benefits programs, 401k w/ Matching, Paid Vacation, Sick Paid Time Off
Our values include
- Feedback: Giving and receiving feedback is an important factor for any successful company and should be bottom-up as well as top-down. We encourage openness and ask for feedback from our team members.
- Work-life balance: We want people to be happy and healthy. We know that enjoying time away from work is important, and so we support a positive work-life balance.
- Developing self: We deeply value personal and professional growth. We encourage each Category Manager to participate in Learning Hour each week. This may include watching an online webinar, training videos, reading a related book, even in-person competitor shopping at another flooring store.
- Having fun: If you’re not having fun, what’s the point?
To Apply
If you are interested, please send Elizabeth Brown your resume. You can email her at elizabeth.brown@incstores.com
Apply Now
If you are interested, please send Elizabeth Brown your resume. You can email her at elizabeth.brown@incstores.com
Apply Now
E-commerce Product Category Manager
Department: Product Category Manager
Location: Phoenix, AZ
Type: Full Time
Preferred Experience: 5 Years Experience
About the Position
Be a part of one of the fastest-growing flooring stores on the internet at IncStores. This fun, quick-paced company is looking for energetic, self-motivated individuals that will help us add more wonderful products to our sites. Product Category Managers at IncStores help drive business to our company through the products sold on our sites.
Category Managers work closely with supporting departments to help maximize revenue growth and customer experience. Responsibilities of Category Managers include: developing relationships with vendors, going after products and brands, ensuring the accuracy of product listings, and helping to promote new and existing products. Growth potential in our Category Management department is limitless, with opportunities to become a Senior Category Manager, Category Manager Director, or whatever position we create next.
Be a part of one of the fastest-growing flooring stores on the internet at IncStores. This fun, quick-paced company is looking for energetic, self-motivated individuals that will help us add more wonderful products to our sites. Product Category Managers at IncStores help drive business to our company through the products sold on our sites.
Category Managers work closely with supporting departments to help maximize revenue growth and customer experience. Responsibilities of Category Managers include: developing relationships with vendors, going after products and brands, ensuring the accuracy of product listings, and helping to promote new and existing products. Growth potential in our Category Management department is limitless, with opportunities to become a Senior Category Manager, Category Manager Director, or whatever position we create next.
About IncStores.com
IncStores.com is a leading e-commerce company committed to becoming the most loved and trusted marketplace on the web by offering you an unsurpassed shopping experience, rapid delivery, and tremendous customer experience.
Founded in 2007, IncStores.com has products featured on ABC’s Extreme Makeover: Home Edition, NBC’s The Biggest Loser, and many more, with tens of thousands of satisfied customers. We are looking for the right person to work with IncStores.com’s industry-leading flooring sites. We are a small- to medium-size company growing leaps and bounds. We understand that paying competitive wages and offering benefits which include 401K plans is an integral part of finding the right partners and leaders to join our highly successful team.
IncStores.com is a leading e-commerce company committed to becoming the most loved and trusted marketplace on the web by offering you an unsurpassed shopping experience, rapid delivery, and tremendous customer experience.
Founded in 2007, IncStores.com has products featured on ABC’s Extreme Makeover: Home Edition, NBC’s The Biggest Loser, and many more, with tens of thousands of satisfied customers. We are looking for the right person to work with IncStores.com’s industry-leading flooring sites. We are a small- to medium-size company growing leaps and bounds. We understand that paying competitive wages and offering benefits which include 401K plans is an integral part of finding the right partners and leaders to join our highly successful team.
Responsibilities
- Create thorough, accurate, and customer-friendly descriptions of our products and brands
- Research suppliers to determine which options fit company pricing and quality objectives
- Determine how to price products based on the purchase price and market trends
- Ensure assortment accuracy by working with the Product Category Director and vendors to obtain new product information (price and availability updates, discontinued items, etc.) and updating the site
- Assist Category Managers and Director with writing purchase orders, buying merchandise, and managing inventory
- Monitor competitor and non-competitor websites for industry trends and identify new UI development opportunities
- Parse and extract information and images from our vendor catalogs/files/websites
- Enter data into our proprietary tools (Admin, CMS, etc.)
- Identify and share opportunities for content improvements across the organization
- Maintain content and merchandising for all brands and product category pages
- Collaborate with the marketing team, content team, design team, and other internal teams to optimize site merchandising
- Make recommendations to increase revenue
- Communicate with various departments and help with special projects
Ideal Qualifications
- Outstanding analytic and problem-solving abilities
- Excellent computer skills – particularly MS Excel
- Attention to detail and results-oriented
- Strong organizational skills
- Capable of multi-tasking across multiple software applications and projects
- Strong understanding of e-commerce and online shopping experience
- Bachelor’s Degree preferred or equivalent work experience
- Resourceful, ambitious, and self-driven with a strong work ethic
- Excellent communicator with good verbal and written skills
- Comfortable in a dynamic, growing company environment
- Google Analytics/SEO knowledge is a plus
- Previous flooring experience a plus
Compensation and Benefits
In addition to being part of a growing company and having many growth opportunities IncStores.com offers a competitive salary, Bonus Program, Medical, Dental, Vision, EAP, Voluntary Benefits programs, 401k w/ Matching, Paid Vacation, Sick Paid Time Off
In addition to being part of a growing company and having many growth opportunities IncStores.com offers a competitive salary, Bonus Program, Medical, Dental, Vision, EAP, Voluntary Benefits programs, 401k w/ Matching, Paid Vacation, Sick Paid Time Off
Our values include
- Feedback: Giving and receiving feedback is an important factor for any successful company and should be bottom-up as well as top-down. We encourage openness and ask for feedback from our team members.
- Work-life balance: We want people to be happy and healthy. We know that enjoying time away from work is important, and so we support a positive work-life balance.
- Developing self: We deeply value personal and professional growth. We encourage each Category Manager to participate in Learning Hour each week. This may include watching an online webinar, training videos, reading a related book, even in-person competitor shopping at another flooring store.
- Having fun: If you’re not having fun, what’s the point?
To Apply
If you are interested, please send Elizabeth Brown your resume. You can email her at elizabeth.brown@incstores.com
Apply Now
If you are interested, please send Elizabeth Brown your resume. You can email her at elizabeth.brown@incstores.com
Apply Now
Connection Center Support Specialist
Department: Sales/Customer Service
Location: Phoenix, AZ
Type: Full Time
Min. Experience: 3 Years Experience
About the Position
IncStores is a leading e-commerce company committed to becoming the most loved and trusted marketplace on the web by offering customers an unsurpassed shopping experience, rapid delivery, and tremendous customer service. The Company is fast paced and entrepreneurial while maintaining a team oriented, fun and engaging environment.
IncStores' Culture and Core Values
IncStores is a leading e-commerce company committed to becoming the most loved and trusted marketplace on the web by offering customers an unsurpassed shopping experience, rapid delivery, and tremendous customer service. The Company is fast paced and entrepreneurial while maintaining a team oriented, fun and engaging environment.
IncStores' Culture and Core Values
- Deliver “Beyond the Wow” Service
- Embrace and Drive Change
- Create Fun and a Little Weirdness
- Be Adventurous, Creative and Open-Minded
- Pursue Growth and Learning
- Build Open and Honest Relationships with Communication
- Build a Positive Team and Family Spirit
- Do More with Less
- Be Passionate and Determined
- Always Be Humble
Position Description
As the IncStores Connection Center Support Specialist, you will Provide daily support for our Connection Center and Customers in a multitude of ways. You will own the process of all customer reimbursements whether for returns, customer satisfaction refunds, damage claim refunds or full order cancellations.
As the IncStores Connection Center Support Specialist, you will Provide daily support for our Connection Center and Customers in a multitude of ways. You will own the process of all customer reimbursements whether for returns, customer satisfaction refunds, damage claim refunds or full order cancellations.
Responsibilities
- Provide daily support for non and escalated customer inquiries, gathering information to successfully assigned support tasks.
- Own the role and hold people accountable to follow proper processes in regard to determining customer refunds; whether for returns, customer satisfaction refunds, or full order cancellations.
- High attention to detail to record transactions accurately and thoroughly by utilizing proprietary checklists to accurately complete assigned tasks open cases, along with the detailed step by step recording, or the resolution of owned cases.
- Intermediate math skills needed to manage cancellation, partial refund, replacements, returns, and inventory adjustments requests by utilizing available information sources to ensure all requirements are met to accurately process all assigned transaction tasks.
- Write clearly, concisely, and precisely; the ability to write well and convey information to the intended audience in an easily understood manner.
- Collaborate and communicate regularly with Accounting, internal associates, carriers, and manufacturers when necessary to complete assigned requests.
- Provide and process required documentation and reports to accurately record and track all transactions.
- Account management, writing documentation, updating, and maintaining our knowledge database, participation in meetings, and Quality Assurance.
- Follow established service quality standards and meet established schedule adherence standard of 95% or above, based on your assigned daily schedule.
- Serve as an advocate and set the example of “living” IncStores core values & cultural norms.
- Participate in IncStores Connection Center’s continuous learning process/plan.
Personal Attributes
You thrive in an innovative, fast-paced, high growth and entrepreneurial environment. You roll up your sleeves, work hard, have fun, and get the job done. You have strong interpersonal skills and the ability to effectively communicate with a diverse audience of both peers and senior level executives, across multiple departments.
You thrive in an innovative, fast-paced, high growth and entrepreneurial environment. You roll up your sleeves, work hard, have fun, and get the job done. You have strong interpersonal skills and the ability to effectively communicate with a diverse audience of both peers and senior level executives, across multiple departments.
Experience and Requirements
- Proven experience as a Customer Service Lead or similar role for 3+ years
- Strong interpersonal skills along with good written and verbal communications skills
- Hands-on experience with retail customer return processes
- Proficient typing skills or > 45 wpm
- Excellent organizational and time management skills
- GSuite and Microsoft application(s) experience preferred
Compensation and Benefits
In addition to being part of a growing company and having many growth opportunities IncStores.com is offering a competitive salary, paid vacation, 401k, Medical, Dental, and AFLAC.
In addition to being part of a growing company and having many growth opportunities IncStores.com is offering a competitive salary, paid vacation, 401k, Medical, Dental, and AFLAC.
Our Vision Statement
"Our vision is to be the leaders in innovation for the best-in-class online retail shopping experience; to be the best on the planet in customer experience and to build a culture where going beyond the “WOW” factor is how we differentiate ourselves with our customers and each other; offering the best products at the best prices with unparalleled service!"
"Our vision is to be the leaders in innovation for the best-in-class online retail shopping experience; to be the best on the planet in customer experience and to build a culture where going beyond the “WOW” factor is how we differentiate ourselves with our customers and each other; offering the best products at the best prices with unparalleled service!"
Benefits
In addition to being part of a growing company and having many growth opportunities within IncStores.com, we offer:- Competitive Salary
- Paid Vacation and Sick Time
- 401k Plan With Match
- Medical, Dental, along with additional voluntary benefits
- Revenue Bonuses also paid monthly
