Join the IncStores Team

Type: Full Time

Min. Experience: 3 Years Experience

About the Position
IncStores is a leading e-commerce company committed to becoming the most loved and trusted marketplace on the web by offering customers an unsurpassed shopping experience, rapid delivery, and tremendous customer service. The Company is fast paced and entrepreneurial while maintaining a team oriented, fun and engaging environment.

IncStores' Culture and Core Values

1. Deliver “Beyond the Wow” Service
2. Embrace and Drive Change
3. Create Fun and a Little Weirdness
4. Be Adventurous, Creative and Open-Minded
5. Pursue Growth and Learning
6. Build Open and Honest Relationships with Communication
7. Build a Positive Team and Family Spirit
8. Do More with Less
9. Be Passionate and Determined
10. Always Be Humble

Position Description
As the IncStores Connection Center Support Specialist, you will Provide daily support for our Connection Center and Customers in a multitude of ways. You will own the process of all customer reimbursements whether for returns, customer satisfaction refunds, damage claim refunds or full order cancellations.

Responsibilities

1. Provide daily support for non and escalated customer inquiries, gathering information to successfully assigned support tasks.
2. Own the role and hold people accountable to follow proper processes in regard to determining customer refunds; whether for returns, customer satisfaction refunds, or full order cancellations.
3. High attention to detail to record transactions accurately and thoroughly by utilizing proprietary checklists to accurately complete assigned tasks open cases, along with the detailed step by step recording, or the resolution of owned cases.
4. Intermediate math skills needed to manage cancellation, partial refund, replacements, returns, and inventory adjustments requests by utilizing available information sources to ensure all requirements are met to accurately process all assigned transaction tasks.
5. Write clearly, concisely, and precisely; the ability to write well and convey information to the intended audience in an easily understood manner.
6. Collaborate and communicate regularly with Accounting, internal associates, carriers, and manufacturers when necessary to complete assigned requests.
7. Provide and process required documentation and reports to accurately record and track all transactions.
8. Account management, writing documentation, updating, and maintaining our knowledge database, participation in meetings, and Quality Assurance.
9. Follow established service quality standards and meet established schedule adherence standard of 95% or above, based on your assigned daily schedule.
10. Serve as an advocate and set the example of “living” IncStores core values & cultural norms.
11. Participate in IncStores Connection Center’s continuous learning process/plan.

Personal Attributes
You thrive in an innovative, fast-paced, high growth and entrepreneurial environment. You roll up your sleeves, work hard, have fun, and get the job done. You have strong interpersonal skills and the ability to effectively communicate with a diverse audience of both peers and senior level executives, across multiple departments.

Experience and Requirements

• Proven experience as a Customer Service Lead or similar role for 3+ years
• Strong interpersonal skills along with good written and verbal communications skills
• Hands-on experience with retail customer return processes
• Proficient typing skills or > 45 wpm
• Excellent organizational and time management skills
• GSuite and Microsoft application(s) experience preferred

Compensation and Benefits
In addition to being part of a growing company and having many growth opportunities IncStores.com is offering a competitive salary, paid vacation, 401k, Medical, Dental, and AFLAC.

Our Vision Statement
"Our vision is to be the leaders in innovation for the best-in-class online retail shopping experience; to be the best on the planet in customer experience and to build a culture where going beyond the “WOW” factor is how we differentiate ourselves with our customers and each other; offering the best products at the best prices with unparalleled service!"

To Apply
If you are interested, please send us your resume.

Apply Now