FAQ

How do I install my Foam Tiles?

Please visit our foam tile install instructions page

How do I know how many foam tiles to buy?

All of our foam tiles product pages include our very own, and easy to use, Smart Quote system. All you need to do is choose your color and enter in your room size and the system will give you the best amount(s) to fill your area. If you have any questions or need any help, please feel free to call our friendly and helpful customer service staff to place your order at 1-866-610-3638.

What is the difference between a No Cut Kit and a Wall to Wall kit?

A no cut kit will cover an area just under or equal to your room size put in our calculator. The Wall to Wall kit will be equal to or greater than the size put in our calculator. This gives you enough tiles to install your tiles wall to wall in your room including a recommended 5% extra tiles. Some cutting of the soft floor tiles is usually needed when performing a wall to wall installation.

What is the Flooring Designer and how does it work?

The Flooring designer is a helpful tool we have developed for our tiles that can be ordered in exact quantities to help customers make custom designs in their flooring. Whether you are interested in making a checker pattern, adding separate border colors, or have any other design in mind, the flooring designer will help you do that and order the correct amount.

When will my order be shipped?

Immediately after placing your foam tile or foam mat order, you will receive an email confirming your order. All of our orders ship the same or next business day depending on the time of day you order. Once your items ship and tracking information becomes available, we will then send you a follow up email with your tracking information.

What is the return policy?

Please visit our Returns & Exchanges Pages

How do I pay for my foam flooring?

We accept Visa, MasterCard, American Express, and Discover Cards. We can also accept cashier checks, money orders and personal checks that have been mailed in. All orders placed via check or money order will not go into production until the payment has been received.

How can I be sure the quality is up to par with your competitors?

Our foam mat and interlocking soft tile products are available in various grades and thicknesses. We offer everything from the top quality product to the bargain basement priced goods. We believe our top quality products are as good as or better than any similar products our competitors may offer. If you are still unsure, please feel free to order some Free Samples from us and see and feel the difference yourself.

Is it possible to delete or change my order after it has been placed?

Please visit our Returns & Exchanges Pages

If I order samples, will I lose the special discount because it will expire?

Definitely Not. The last thing we would ever want to do is make our customers feel rushed so we highly recommend ordering some of our free samples prior to placing your order. With every sample request that we send out, we will also include a coupon that includes a discount code to ensure that you continue to get the advertised discount should the sale end.

How will I know when my order will arrive?

As soon as your order ships, you will be sent an email with your tracking information. You can also login to your account (include link to my account) and find out your estimated ship date and tracking info as that information becomes available.

How can I be sure my info is all safe and secure?

FoamTiles.com is completely safe and secure and checked daily by Norton. We also do not share any of your personal information with any other entity that is not required to fill your order. We hate junk mail too so we promise never to sell any of your private information to anyone.

Why should I choose to buy from you?

FoamTiles.com is an IncStores.com web store. IncStores.com is an A rated company with the Better Business Bureau, and uses the safest and secure order processing methods available. Our products have been featured on a variety of other shows, including Extreme Makeover: Home Edition, multiple shows on the DIY network, on HGTV, and on the Style network. All of our products ship fast and most have free samples available. In addition, we have a highly trained sales and service staff on hand 6 days a week to assist you in any way possible. Our goal is to have satisfied and happy customers. Feel free to give us a try and test us out. We are ready to WOW you.

How do you ship your products? Can they be overnighted?

All of our products ship via FedEx ground and occasionally may be shipped by a freight carrier for large commercial orders. Orders can be overnighted. Please call our customer service staff if you would like your foam floor products to be overnighted however we can tell you shipping charges will increase a good deal normally for overnight shipments.

Do you have distributors or local stores that carry your products?

Not at this time. All of our products are currently only available for purchase online and shipped out of our warehouses in Phoenix. AZ and Los Angeles, CA.

What thickness should I buy?

Choosing thickness is really a personal decision. The thicker the product is, the more cushion it usually has in general. If you are unsure, we would recommend that you order some of our Free Samples

Can the mats be used outside?

For the most part yes, however outdoor conditions such as sunlight, large temperature changes, and precipitation will cause your foam mats to break down faster than when used indoors. Also while mats can be used outdoors, the warranty will be voided since we cannot guarantee our foam floor products outdoors for an entire year.

Do I need to use an adhesive?

Most customers loose lay our mats and floor tiles and do not require any type of flooring adhesive. If you are using our soft mats or tiles in a way where they may slide somewhat and would like them to stay in place, we usually recommend using a little double sided carpet tap around the perimeter.

Will gym equipment, furniture, or trade show equipment damage the interlocking foam mats? How about high heels?

Heavier items can compress the foam product under the equipment’s footprint. If the object is heavy enough or left in place long enough, indentations may be left in the tile once the objects are removed. High heels put a lot of weight on a very sharp point and can damage the flooring. If you plan to use foam tiles as a temporary trade show flooring, we recommend having a few extra tiles on hand in case any tiles get damages during the show. If one gets damaged, pop it out and replace it and your exhibit flooring will look like new again.